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General Questions Use this forum to ask questions or provide suggestions about general usage and how to's within the core dotProject modules. These modules include: Calendar, Tasks and Projects, Files, Contacts, Permissions, Forums, User Administration, System Administration etc.

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  #1  
Old 22-07-05, 11:32 AM
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Karen Karen is offline
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Default Priority Support

As part of the ongoing push to provide optimal support we have seen an increasing requirement for people to get urgent assistance with issues that are affecting them.

In order to be able to provide that urgent assistance we have generated 3 paid subscription models on our forum site www.dotproject.net/vbulletin for your convenience.

Selecting any of these paid subscription models will allow you to post a message to a special priority support forum which will then be broadcast straight to the entire development team who have agreed to respond to that request for assistance as the highest dotProject priority that they have. The response time may vary slightly around weekends and in different timezones but the broadcasting of your request means that the entire team is aware of your issue and can ensure that they respond to you above any of their other commitments.

The 3 models available are for a period of access to the priority forum of 5 days, 1 month and 1 year. You can access these paid subscription options via the UserCP (at the top of the vBulletin screen, then select Paid Subscriptions from the Miscellaneous Options at the bottom of the Control Panel menu on the left. You will need a user account and be logged in on vBulletin to access this feature.

Please remember that priority support does not guarantee an IMMEDIATE response. Unfortunately the project does not currently have full-time dedicated support personnel, but if enough people subscribe then we will look at resourcing the forums more intensively.
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  #2  
Old 31-07-09, 05:32 AM
malenkaja1 malenkaja1 is offline
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Default Re: Priority Support

Hello Karen,

Thank you for making this service available. I have purchased a service subscription and was wondering if I should contact someone in particular about my request or wait until they contact me?

Thank you

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Old 31-07-09, 07:57 AM
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Karen Karen is offline
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Default Re: Priority Support

Go to the main forum listing here (http://forums.dotproject.net) and you'll see a new section/forum called "Priority Support" .

Create a post in there and the dev team will be automatically notified of your question.

If you cannot locate the forum go to:

http://forums.dotproject.net/forumdisplay.php?f=3
__________________
I love deadlines. I like the whooshing sound they make as they fly by. Douglas Adams

Please do not use Private Messages to ask support questions.
------
IMPORTANT - READ THIS PLEASE: http://forums.dotproject.net/showthread.php?p=35045
dotProject Admin & Development Blog - http://blogs.sakienvirotech.com/dotProject
DOCUMENTATION SITE - http://docs.dotproject.net
Like Crime Fiction - http://www.austcrimefiction.org
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