dotProject Forums

Go Back   dotProject Forums > DOTPROJECT VERSION 2 > Installation Issues 2.x
Register FAQTop Posters Members List Calendar Search Today's Posts Resend Activation Email Mark Forums Read
Bugs & Feature Requests Download dotProject

Installation Issues 2.x Please use this forum to raise any installation issues you may be experiencing. Use the search facility and check the FAQ's before asking your question please.

Reply
 
Thread Tools Display Modes
  #11  
Old 18-08-12, 09:56 AM
lmessino lmessino is offline
Valued Users
Frequent Visitor
dotProject Version: 2.1.2
php Version: 4.x
MySQL Version: 5.0
Operating System Version: Linux
Browser: Firefox
 
Join Date: 03-08-12
Posts: 18
Default Re: Priority Support

I send my skype contact please confirm that .Or send me u account in a private msg.

Regards,
LM

Reply With Quote
  #12  
Old 02-10-12, 03:59 AM
lmessino lmessino is offline
Valued Users
Frequent Visitor
dotProject Version: 2.1.2
php Version: 4.x
MySQL Version: 5.0
Operating System Version: Linux
Browser: Firefox
 
Join Date: 03-08-12
Posts: 18
Default Re: Priority Support

Hi all , i have new issue with Dot Project i to restore my system and i only show me the task users , donīt see teh projects companies or other principal menu for core dot project .
PLease any help me with that , is aprioritary for us .

Reply With Quote
  #13  
Old 12-11-14, 10:10 PM
Ansel Ansel is offline
Junior Member
New Participant
dotProject Version: Nothing Selected
php Version: Nothing Selected
MySQL Version: Nothing Selected
Operating System Version: Nothing Selected
Browser: Nothing Selected
 
Join Date: 12-11-14
Posts: 1
Default Re: Priority Support

. I currently have the version 2.1 rc and have already downloaded the most current version but am running into issues to install it. How much would it cost to just have you all install in for me?According the description for the 5 days support I would have to pay $20 for support that only included answers to general questionsI have a question in reference to the paid priority support.

Reply With Quote
  #14  
Old 13-11-14, 12:44 PM
cyberhorse's Avatar
cyberhorse cyberhorse is offline
Development Team Member
Utter Fanatic
dotProject Version:
php Version:
MySQL Version:
Operating System Version:
Browser:
 
Join Date: 19-04-04
Posts: 1,589
Default Re: Priority Support

What kind of issues did you run during the install? Did you try the upgrade option?

In terms of getting someone to install it for you, it depends on the developers' availability and how complex the task is. It's probably going to take about an hour or two.

How many projects/tasks do you have in your current installation?
__________________
Reply With Quote
  #15  
Old 22-03-15, 06:11 PM
trungnghia1556 trungnghia1556 is offline
Junior Member
New Participant
dotProject Version: 2.1.7
php Version: 5.3
MySQL Version: 5.1
Operating System Version: Windows
Browser: Firefox
 
Join Date: 22-03-15
Posts: 1
Default Re: Priority Support

Quote:
Originally Posted by cyberhorse View Post
Hi LM,

Let's start by identifying how you got to the state you are in now.
You said you upgraded from 2.1.2 to 2.1.5, is that correct? Was the original 2.1.2 version a fresh install or a previous upgrade? What steps did you take during the upgrade (describe with as much detail as possible). Did you get any errors during the installation?

What are your PHP and MySQL versions?
Where did you get 2.1.5? Do you have a backup of the files and database that you upgraded from (2.1.2)? Did you overwrite all files without errors?
I have a question in reference to the paid priority support. According the description for the 5 days support I would have to pay $20 for support that only included answers to general questions. I currently have the version 2.1 rc and have already downloaded the most current version but am running into issues to install it. How much would it cost to just have you all install in for me?

A special forum and announcement system has been setup to allow you to lodge a request for assistance that will be priority forwarded to the developer team for response. This subscription allows you access to that forum for a period of 5 days in total. Please note support includes asking questions about operational issues, requesting assistance to resolve critical bugs and so on - it does not include development of special requirements or anything more than general advice regarding programming requirements.

Reply With Quote
  #16  
Old 22-03-15, 06:57 PM
cyberhorse's Avatar
cyberhorse cyberhorse is offline
Development Team Member
Utter Fanatic
dotProject Version:
php Version:
MySQL Version:
Operating System Version:
Browser:
 
Join Date: 19-04-04
Posts: 1,589
Default Re: Priority Support

Usually, that involves you contacting one of the developers that is happy to do it and has the time. The cost of that would vary from free to an hourly rate, depending on the developer.

What sort of issues are you running into?
__________________
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT +10. The time now is 06:32 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.